Service robots are a large category of automated equipment that helps humans with daily tasks. Typical industrial automation applications are often excluded by these robots. However, they are frequently utilized in industrial environments. These robots do repetitive, filthy, and occasionally dangerous activities. In this blog, let’s explore the information regarding these robots.
Growing automation demand in both the home and commercial sectors for increased worker safety, efficiency, and productivity has enabled service robots to be extremely creative and efficient. These factors boost the market growth. In addition, according to a research report by Astute Analytica, the Global Service Robots Market is likely to grow at a compound annual growth rate (CAGR) of 21% over the projection period from 2022 to 2031.
Varieties of service robots:
Logistics Service Robots
Transportation and logistics duties abound in industrial manufacturing plants. The huge area and complex industrial environment need the transfer of components and equipment. These tasks are sometimes handled by people. However, their duties are repetitious, and dull, and do not necessitate complicated decision-making. As a result, service robots are frequently used for logistics tasks.
Medical Service Robots
Medical robots are highly regarded in scientific and hospital fields. They free up doctors and nurses to work on more complex jobs by taking on non-essential tasks. The global shortage of medical personnel has boosted the demand for service robots to fill the void.
Commercial Service Robots
Commercial fields have some of the most fascinating advancements for service robots. New and innovative applications for these robots are appearing in the culinary, service, and retail sectors. These robots in commercial applications enable businesses to give a higher degree of service to their clients. Service robots are commonly used in the following sectors:
Restaurants
Food Delivery
Airports
How service robots are changing customer service?
Here are two methods that service robots are revolutionizing customer service:
Service robots can assist people in identifying and addressing issues more rapidly
A service robot can swiftly identify and resolve client issues, saving person time and money. For instance, this robot can verify customers’ account status, log their conversations with the firm, and give them messages when they hit particular thresholds or milestones. This can aid people keep firm consumers satisfied while also increasing the efficiency of the firm.
Service robots can take the role of human customer service employees
Several firms are substituting human customer support workers with service robots to reduce money and increase customer happiness. For instance, humans may be in charge of answering phones, processing complaints, and providing refunds, while this robot can accomplish all of these things at the same time or in quick succession (based on the robot’s abilities). This means people can concentrate on other duties, such as building their business, without being concerned.
Is a service robot appropriate for people? Service robots solve critical gaps in both classic and non-traditional robotics businesses. A few things can influence whether this robot is right for people. Evaluate whether the following situations apply to people and whether this robot could meet a need of the person.
Original Source
https://astuteblog8.wordpress.com/2023/08/07/service-robots-a-key-to-enhance-every-fields/
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